Privacy policy
Last updated: September 2026
LobbyInk is software that hotels install on their own front desk computer to have guests sign registration cards on a tablet. This policy explains what data the software handles and what reaches us.
1. Guest data stays with the hotel
Registration cards, signatures, initials, vehicle details and guest photos are created and stored on the hotel's own computer, and on a backup drive if the hotel chooses one. They are encrypted on that computer. This data is not sent to LobbyInk and we cannot access it.
The hotel decides what it collects from guests, how long cards are kept (5 years after check-out by default) and who at the hotel can see them. The hotel is responsible for this data and for telling its guests how it is used. Guests with questions about their registration card should contact the hotel directly.
2. What the software sends to us
To check for updates and to keep a licence active, LobbyInk may send: the licence key, the app version, a random identifier for the computer, the computer's Windows version, and the number of desks and tablets in use. It does not send guest names, cards, photos or any content of registration cards.
3. This website
This website does not use advertising or tracking cookies. Like most websites, our hosting provider may keep short-term technical logs (such as IP address and pages requested) to keep the site secure and working.
4. When you contact us or buy a licence
If you email us or become a customer, we keep your name, hotel name, email, phone number and billing details so we can provide the service, support and invoices. Payments are processed by our payment provider; we do not store full card numbers.
5. Sharing
We do not sell personal data. We share it only with service providers that help us run LobbyInk (such as hosting, email and payments) and when required by law.
6. Security
Cards and photos are encrypted on the hotel's computer. Backups remain encrypted and need the hotel's recovery key to open. Updates are digitally signed so only genuine LobbyInk updates install.
7. Your choices
You can ask us for a copy of, or to delete, the customer information we hold about you by emailing .
8. Changes
If we change this policy we will update the date above and, for significant changes, tell customers by email.