Terms of use
LobbyInk licence agreement · Version 2026-11 · Last updated: 31 October 2026
These terms apply when you download, install or use LobbyInk (“the software”). By installing it you agree to them on behalf of your business (“you”, “the hotel”). “We” and “us” mean LobbyInk. When you install LobbyInk, the installer asks you to accept these terms and saves a copy with your licence key.
This page is LobbyInk's licence agreement. It is the same text the installer shows. Your accepted copy, with your licence key, the date and a receipt number, is saved on the computer where LobbyInk was installed, and listed under My licence at support.lobbyink.com.
1. Licence
We grant you a non-exclusive, non-transferable licence to use the software at the property or properties covered by your licence, for as long as your licence is active. The software is licensed, not sold. You may not copy, resell, reverse engineer, or remove licence checks from the software, except where the law allows it.
2. Trials, pilots and test copies
We may offer the software free of charge for a limited time, as a free trial, a pilot or a test copy. At the end of that time, a paid licence is needed to keep signing new cards. A free copy, a copy whose licence has expired or been suspended, and a copy used without a licence are provided “as is” and used entirely at your own risk. To the extent the law allows, we accept no responsibility or liability for these copies, including for data loss, errors, downtime or security problems. We accept the responsibilities in these terms only while you hold a paid licence that is active on our licence server.
3. Your data
Registration cards and guest data created with the software belong to you and stay on your computer. You can always search, view, print and export your existing cards, even if your licence ends. You are responsible for your guests' data, for choosing how long to keep it, for backups, and for keeping your recovery key safe. We cannot recover cards without your recovery key, and we are not responsible for data that is lost because a computer, drive or backup fails, is lost or is damaged.
4. Your responsibilities
You are responsible for the content of your registration cards and policies, for telling guests how their information is used, and for complying with the laws that apply to your property, including privacy, data security, breach notification and record-keeping laws.
You are also responsible for who you give access to the software, your computers, tablets and staff phones, and for their passwords and PINs; for how your owners, managers, staff and anyone else you give access to use guest data; and for keeping your computers, Windows accounts, network and backup drives secure. To the extent the law allows, we are not responsible for any loss, misuse or disclosure of data caused by your staff or anyone you give access to, or by a compromise of your own computers, accounts or network.
5. Privacy
Our privacy policy at lobbyink.com/privacy explains what data the software handles and what reaches us. It forms part of these terms.
6. Other services and equipment
Some features use services you choose and pay for yourself, such as a text message provider (for example Twilio or Telnyx), or public services such as signature timestamp services. Those services are run by others under their own terms, and we are not responsible for them. We are also not responsible for your computers, tablets, printers, scanners, internet connection or Wi-Fi.
7. No guaranteed outcomes
The software helps you keep signed registration cards and related records. We do not guarantee that these records will win a chargeback, dispute or legal claim, or that they meet any particular legal requirement. Nothing in the software or from us is legal advice.
8. Updates and support
While your licence is active you receive updates and reasonable support by email.
9. Fees
Fees are as agreed when you buy your licence. If fees are not paid, we may suspend the licence after notice. Suspension stops new cards from being signed; your existing cards remain available to you.
10. Warranty and liability
The software is provided “as is” and “as available”. We work hard to make it reliable, but we do not guarantee it will be free of errors or interruptions. To the extent the law allows, we make no other warranties, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement.
To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, including lost profits, lost revenue, lost data or chargebacks, and our total liability is limited to the fees you paid for the software in the 12 months before the claim. If you paid no fees, our total liability is zero.
11. Indemnity
To the extent the law allows, you agree to defend and compensate us for claims, losses and costs (including reasonable legal fees) brought by your guests, staff or anyone else that arise from your use of the software, your handling of guest data, the actions of your staff or anyone you give access to, or your breach of these terms.
12. Ending
You can stop using the software at any time. We may end these terms if you seriously breach them. Sections 2, 3, 4, 7, 10, 11, 12 and 13 continue after the terms end.
13. Governing law
These terms are governed by the laws of the State of Maryland, USA. Any dispute will be handled by the courts of Maryland, unless the law requires otherwise.
14. Changes
We may update these terms. We will tell customers about significant changes before they take effect.